Help Desk

Spring 2024 Hours

Monday – Friday: 8:00 AM – 10:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

NOTE: Modified Hours may be observed during Spring Break (April 22 – 30)

Monday – Friday: 8:00 AM – 8:00 PM
Saturday: Not Available
Sunday: Not Available

(The Helpdesk will be closed during the following observances)
Monday, February 12th – Lincoln’s Birthday
Monday, February 19th – President’s Day

Calls or Emails received by the Helpdesk after business hours or on the days listed above will be replied to on the next business day.

DoIT Technology HelpDesk Support

The technology areas the Helpdesk Support are:

Faculty, Staff and Student email
Access and support for CUNYfirst and the CUNYPortal
***Note: CUNYfirst and the CUNY Portal are hosted by CUNY. Service issues and delays are beyond our control***
Computer hardware and software technical support for college issued computers and laptops
Telephone, voicemail and the college telephone directory
Network and wireless connectivity issues
John Jay hosted and supported applications and servers
Classroom equipment problems
Internet, Inside John Jay and the JayStop (Intranet) Support
Classroom/Lab Technology Support Services (CLSS formerly ITSS)
Web Support services